Instant quote
Policy type
No. of travellers
Adult 18-35
Adult 36-55
Adult 56-65
Adult 66-74
Adult 75-79
Adult 80-85
Children 3-17
Infant 0-2
Departure date
Return date     
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About Us

This travel insurance policy has been provided by ROCK Insurance Group on our behalf. ROCK Insurance Group acts as an insurance intermediary arranging the product for us to offer and administering both the product and the website on our behalf.

This page details all the relevant parties involved and provides important information, including contact details, that you might need.

Claims and Assistance

For all claims information and contact details, please click here.

Contact us

For all queries that are not of a claims and assistance nature please contact ROCK Insurance Group:
E: T: 0333 202 5670 (Monday to Friday 8am to 7pm and Saturday 9am to 5pm)

Or write to us at:
ROCK Insurance Group
Customer Services Department
Griffin House
135 High Street
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Your right to complain

ROCK Insurance Group try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to:

The Head of Compliance of ROCK Insurance Group at the above address.

If you have a complaint regarding a claim then you should contact:

The Complaints Department
Global Response Ltd
Regus House
Falcon Drive
United Kingdom
CF10 4RU
00 44 (0) 2920 468793

We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes in either of the above instances may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: 0800 023 4567

Who regulates ROCK Insurance Group?

Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority (FCA). Their FCA authorised number is 300317 and this can be verified by checking the FCA website via the following address, please type in their FCA number, or by contacting the FCA on 0800 111 6768.

Whose products do we offer?

We only offer insurance from a single provider and this is provided through ROCK Insurance Group with EUROP ASSISTANCE who are subject to limited regulation by the Financial Conduct Authority.

What services will we provide you with?

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Will you have to pay a fee for our services?

We do not charge a fee for arranging your policy. However, administrative fees may be applicable if you wish to receive your documents by post or you require an amendment to your policy at a later date.

Who owns ROCK Insurance Group?

Rock Insurance Services Limited is a wholly owned Limited Company whose registered company number is 04255878. Our registered address is Griffin House, 135 High Street, Crawley, West Sussex RH10 1DQ.

Is Rock Insurance Services Limited covered by the Financial Services Compensation Scheme (FSCS)?

ROCK is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we are unable to meet our obligations. Further information can be obtained from the Financial Services Compensation Scheme by visiting their website at

Whilst ROCK monitors the financial strength of the insurers with whom we place business, it should be noted that the claims-paying ability of even the strongest insurers could be affected by adverse business conditions. We cannot, therefore, guarantee the solvency of any insurer or underwriter. You may not be able to obtain a refund of premium in these circumstances. is a trading style of Rock insurance limited who are authorised and regulated by the Financial Conduct Authority (FCA), number 300317.