Club La Costa's online travel insurance is provided by Rock Insurance Services Limited.
Our prices are competitive because we have cut out the middleman - we cut the cost, not the cover - you get the best possible value for your money and the best possible protection from your travel insurance at all times.
Buying travel insurance from us could not be easier, our simple online process allows you to review our products, book online, download your policy and confirmations are emailed directly meaning last minute insurance is not a problem.
Before buying your insurance we would encourage you to read the following important information about our business.
For all claims information and contact details, please click here.
For all queries that are not of a claims and assistance nature please contact us:
T 0844 482 0660 (Monday to Friday 8am to 7pm and Saturday 9am to 5pm)
Or write to us at:
Rock Insurance Services Limited
Customer Services Department
6 Magellan Terrece
We endeavour to respond to all written queries within two working days.
Your right to complain
Rock Insurance try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to:
The Managing Director of Rock Insurance Services Limited at the above address.
We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Telephone: 0845 080 1800
If you have a complaint regarding a claim then you should write to:
Customer Relations Department,
Southend on Sea,
IMPORTANT INFORMATION ABOUT ROCK INSURANCE SERVICES LIMITED
Who regulates Rock Insurance Services Limited?
Rock Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). Their FCA authorised number is 300317 and this can be verified by checking the FCA website via the following address http://www.FCA.gov.uk/, please type in Rock Insurance or the postcode RH10 9PJ or by contacting the FCA on 0845 606 1234.
Whose products do we offer?
We only offer insurance from a single provider and this is provided by Mapfre Assistance who are a member of the Financial Conduct Authority.
What services will we provide you with?
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
Will you have to pay a fee for our services?
You will not have to pay a fee for our services, you will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
Who owns Rock Insurance Services Limited?
Rock Insurance Services Limited who are an independently owned Limited Company whose registered company number is 04255878. Our registered address is 6 Magellan Terrace, Gatwick Road, Crawley, West Sussex, RH10 9PJ.
Please click on the following link 'key facts about our business' if you would like to download a copy of this information.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our financial obligations. This depends on the type of business and the circumstances of the claim. Your claim is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.